£35k - £40k neg dep exp + exceptional benefits package
Location: Basingstoke / hybrid
Description: Experienced Planner Scheduler required to support a team of high-technology field service engineers and ensure effective communication, spares management and customer service meets required KPI's.
Our globally renowned and respected client has been established for 60 years and specialise in the design, manufacture and support of their bespoke diagnostic solutions for supply throughout the world. As a result of the imminent retirement of a long-valued and respected employee, they are now seeking to recruit an experienced and organised Planner Scheduler to complement their professional team and to act as the interface between the Support Centre and the Field Service teams’ activities.
Responsible for updating and monitoring the field agent’s resources capacity, you will be skilled in scheduling in an accurate and efficient manner, taking into consideration ever changing priorities and considering spare parts supply constraints.
Core responsibilities for this varied and challenging role will include (but not be limited to):
- Optimising service and support planning, assignment and dispatching.
- Updating and managing the service schedule in a timely and accurate manner.
- Planning and communicating with both customers and internal teams confirming appointments and action plans.
- Assigning and dispatching field agents with the right skills to a work order and in line with SLA’s.
- Ensuring and checking field agents are equipped with required parts to perform field service visits.
- Coordinating, communicating and working cross functionally with the service teams (including coordinating all types of field activities through to assisting with UKI planning projects)
- Identifying resource needs/shortages/excesses, combining long-term planning activities, identifying and implementing process and KPI improvements and managing geographical and organisational complexities.
- Collaborating with the supply chain team, providing input for spare parts planning, orders and delivery, and managing third party logistic companies where required.
- Informing stakeholders about any unplanned activity that may have impact field service visits and prioritising in accordance with local and global strategies/
To be considered for this exceptional opportunity with a genuine global market leading client, it is envisaged that the successful candidate will demonstrate at least 3 years Project management, Field Engineer Scheduling experience allied to a customer service and, with basic Mechanical and Electrical knowledge (medical device and instruments proving distinctly advantageous) and a high level of skill in the Microsoft Suite of packages, CRM (Salesforce) and SAP.
You will be an excellent communicator at all levels with both internal and external stakeholders and comfortable in working both autonomously and as part of a team
Contact the Service Team at Premier Technical Recruitment on 01827 68400 or email your cv in confidence to
